What are the shipping costs?
Our standard/priority shipping is $6.95 which takes 2-3 business days. Our express shipping is $21.95 and it takes 1-2 business days.
If you place an order before 2 pm EST, the hair will be shipped the same day and you will receive a tracking number update through email shortly after. But in the event of high order volume, the order will be shipped the following business day (Mon.-Fri.)
How long does it take for an order to process?
Once they have paid and fulfilled an order, most orders placed before 2:00 PM EST will ship out the same day. But in the event of high-volume orders, the order will ship out the following business day. We generally ship between Monday through Friday.
Although we ship orders on Saturday, it is not guaranteed that USPS will always pick-up packages on the weekend. We therefore cannot inform customers for Saturdays as an absolute shipping date.
When will I receive tracking Information?
In most cases, orders will ship the same day if placed before 2:00 p.m. In a case where we have a high volume of orders, the order will ship within 24 hours. All orders will be assigned a tracking number once processed and will be automatically emailed to you once the item is packaged to be shipped out.
Can I change the address on an order?
We cannot make ANY changes to an order after it is placed. Please be sure to double check your personal information when placing your order to ensure proper delivery. You are billing and shipping address must match in order for you to receive your order. We will need to refund the order.
Do you ship internationally?
Currently, we only ship to the U.S. and Canada.
We suggest, ordering and shipping the product to a U.S. PayPal confirmed address first. Then, from the U.S. PayPal confirmed address, you would have to ship the product from that address to your international address.